These Terms of Use ("Terms") govern your access to and use of the SnootMe.com platform ("Platform").
SnootMe.com is operated by Arcanes LIM SRL, a company registered in Belgium. Our principal business is the operation of a digital marketplace that connects photographers, artists, and content creators ("Users") with curated professionals from the image industry ("Reviewers") through one-on-one online portfolio review sessions or through a video recorded review.
SnootMe's mission is to democratize expert feedback by making it affordable, flexible, and accessible globally. We remove traditional barriers like geography, application filters, and elitism, allowing anyone—from entry level to confirmed artist—to access top-tier experts.
We aim to replicate the quality and sincerity of in-person reviews while offering convenience and transparency. Each session is either live or pre-recorded, stored securely, and may be reviewed by our Quality Control team to ensure service consistency.
We use cookies and similar technologies on the website https://www.snootme.com (the "Service").
Cookies are used either because they are strictly necessary for the proper functioning of the Service, or because you have explicitly consented to their use for specific purposes (analytics, marketing, third-party services).
You may accept, refuse, or modify your preferences at any time via our cookie consent banner or settings panel.
Cookies are small text files stored on your device (computer, tablet, mobile) when you visit a website.
They allow the website to function properly, to remember your preferences, or to collect information about how the Service is used.
Cookies can be:
These cookies are essential for the operation and security of the Service.
They are enabled by default and cannot be disabled.
Purposes include:
Legal basis:
Article 6(1)(b) GDPR – performance of a contract
Article 6(1)(f) GDPR – legitimate interest (security)
These cookies are only placed after you have given explicit consent.
(a) Analytics cookies
Used to understand how visitors interact with the Service and to improve performance and usability.
Examples: Google Analytics
(b) Marketing & social media cookies
Used to measure advertising performance, retarget audiences, or enable interactions with third-party platforms.
Examples:
Legal basis: Article 6(1)(a) GDPR – consent
We work with trusted third-party service providers that may place cookies on your device, subject to your consent where required.
Stripe (payments)
Stripe is used as our payment service provider. Stripe may collect technical and device information to ensure secure payments and fraud prevention.
Stripe acts as an independent data controller for this processing.
More information: https://stripe.com/privacy
Other third-party services may include:
You may:
Please note that refusing certain cookies may impact the functionality of some features, including analytics or marketing personalization. Strictly necessary cookies remain active regardless of your choices.
For other browsers, please consult the official support pages.
You can learn more about cookies at:
This Cookies Policy may be updated from time to time to reflect legal or technical changes. The latest version is always available on https://www.snootme.com.
By using the Platform, user agree to:
If the User has an issue with a session or a Reviewer, they must email zoomin@snootme.com within 5 working days of the event. All communications will be sent to the email address provided upon registration.
We currently offer the following online services, available as live video sessions or recorded reviews, depending on the selected plan:
All services are delivered by vetted professionals. Sessions are tailored to each User's goals and delivered in the language the selected reviewer speaks.
By booking a session on the Platform, user is entering into a Service Agreement with SnootMe. We operate as a digital service provider that facilitates the transaction, manages scheduling and payments, and ensures confidentiality and professionalism.
Key clarifications:
Service prices may be displayed on snootme.com in your local currency depending on your location, but exclude applicable taxes, which depend on your tax residence, and bank fee, which depend on your payment method and foreign currency conversion. Taxes and transaction fees are therefore determined by external factors that SnootMe cannot know prior to payment.
However, the total amount payable, including all applicable taxes and fees, is clearly indicated at checkout prior to payment confirmation, so that the price User pays is final and without surprise.
Once full payment has been received, a calendar displaying Reviewer's available time slots will open, allowing User to schedule their live session. If the User has selected a recorded review, the Reviewer will be notified of User's request, which triggers the start of the delivery timeframe.
In addition, by confirming payment, the intellectual property protections applicable under the Platform's Terms of Use are extended to the relationship between the User and its selected Reviewer, as further set out in the Reviewer's Non-Disclosure Undertaking And Intellectual Property Terms.
There are no refunds for:
Refund requests are only accepted under specific circumstances and must be submitted to zoomin@snootme.com within 24 hours of the event.
Valid reasons for a refund include:
Note: Except as set out in point (d), if the User fully proceeds with the session despite these issues, no refund shall be due.
We aim to be fair to both Users and Reviewers. If User's case falls outside the above but feels unjust, User can contact the Platform anyway. The Platform'll assess it individually.
In the event of a payment dispute (e.g. credit card fraud claim), User authorizes SnootMe to share the session video with the payment processor to support resolution.
SnootMe values both the intellectual property rights of Users and the personal rights of Reviewers.
By using the Platform:
SnootMe claims no ownership over the content User uploads. All intellectual property rights remain exclusively User's property and are never transferred to anyone, and in that same spirit, all Reviewers are individually and directly bound towards the User by a Non-Disclosure Undertaking And Intellecual Property Terms available on the Platform.
However, to deliver the services User has subscribed to, User grants SnootMe and the selected Reviewer a strictly limited, exclusive, and revocable license to host and display to the selected reviewer, User's content solely for the purpose of conducting the review session.
This license:
The User undertakes to respect and protect the Reviewer personality right, and at least with the same diligence and commitment the User expects Reviewer to respect and protect User intellectual property right on its photographs.
When a session is recorded—whether as a recorded review or a live session captured for quality assurance or educational purposes—the User may be granted access to the video.
Users expressly acknowledge that such recordings are provided strictly for personal, private, and non-commercial use and not for public use.
Accordingly, Users agree:
Any breach of this clause constitutes a material violation of these Terms and may result in immediate suspension or termination of the User's account, as well as legal action and claims for damages.
Each Reviewer shall be deemed a third-party beneficiary of these Terms and shall be entitled to enforce such provisions directly against the User in the event of a breach. SnootMe expressly intends to confer such enforceable rights on behalf of its Reviewers, notwithstanding that the agreement as a whole is concluded between the User and SnootMe.
Information you provide is subject to our Personal Data Protection Policy and to the reviewer's Non-Disclosure Undertaking And Property Right Terms.
We are committed to protecting User's privacy and ensuring User personal data is processed in compliance with applicable data protection EU laws. For full details, please refer to the Personal Data Protection Policy available on the Platform.
User may cancel your account at any time by sending an email to zoomin@snootme.com.
SnootMe reserves the right to suspend or terminate User's access to the Platform at any time, with or without cause, and without prior notice, if User violates these Terms or if User's conduct harms SnootMe, other Users, or Reviewers.
SnootMe reserves the right to modify or discontinue any part of the Platform or its services at any time, temporarily or permanently, with or without notice.
However, any review session that has already been booked and confirmed will still be honored and delivered as scheduled, even if the service is modified or removed for future use.
We are not liable for any modification, suspension, or discontinuation of services, nor for any impact this may have on User's account, planned sessions, or access to User's content.
Please note: Reviewers are independent contractors. They may leave the platform or pause their services at their discretion. This does not entitle Users to compensation, unless a paid session is directly affected.
SnootMe may revise these Terms of Use at any time. Updated versions will be published on the Platform with the effective date indicated.
The updated Terms apply to all new bookings or interactions made after their publication. Continuing to use the Platform after any changes means User accepts the revised Terms.
User agrees to indemnify, defend, and hold harmless SnootMe, its officers, employees, contractors, agents, and Reviewers against any claims, liabilities, damages, losses, or expenses—including legal fees—arising from:
We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by User, in which case User agrees to cooperate with the Platform.
The Platform may contain links to external websites or services. These links do not imply endorsement by SnootMe. Snootme is not responsible for the content, accuracy, or policies of any third-party sites.
User's interactions with such sites are entirely at User's own risk and under their terms.
User may only link to SnootMe.com from their website or content with prior written permission. Contact cracklingflashes@snootme.com for approval.
The Platform reserves the right to revoke linking permission at any time, especially if User's website is inconsistent with SnootMe's values, services, or audience.
The Platform and services are provided "as is," "as available," and without warranties of any kind. SnootMe makes no guarantees regarding:
The Platform expressly disclaim all warranties—express, implied, statutory, or otherwise—including any warranty of merchantability, fitness for a particular purpose, title, or non-infringement.
While the Platform takes all reasonable measures that a diligent and prudent professional would take to prevent them, the Platform cannot guarantee that the Platform is free from viruses or other harmful components. Accordingly, SnootMe shall not be liable for any loss or damage arising from the presence of viruses or other harmful components on the Platform.
To the fullest extent permitted by law, SnootMe and its affiliates, employees, officers, agents, and contractors will not be liable for:
This limitation of liability shall not apply in cases of SnootMe's intentional misconduct.
Where liability cannot be lawfully excluded, and in cases of gross negligence attributable to SnootMe, SnootMe's total aggregate liability shall be strictly limited to an amount equal to hundred (100) times the amount paid by the User for the relevant service.
The validity of this Terms of Use shall not be affected by the invalidity or unenforceability of any provision contained herein.
Should any provision be held invalid, unlawful, or unenforceable by a competent authority or arbitral tribunal, such provision shall be deemed unwritten and replaced by a valid provision which most closely reflects the original legal and economic intent of the Parties.
The remaining provisions shall remain in full force and effect.
Subject to the applicable provisions governing mediation, litigation and arbitration, this Terms of Use shall be governed primarily by Belgian law, which the Parties expressly designate as the substantive rules of law applicable to this Agreement.
These Terms of Use shall be interpreted autonomously, in good faith, and in accordance with internationally accepted contractual practices applicable to cross-border digital services.
Any dispute, controversy, or claim arising out of or in connection with this Terms of Use—including its validity, interpretation, performance, termination, or any related document (including but not limited to the Non-Disclosure Undertaking And Intellectual Property Terms, and the Data Protection provisions)—shall be resolved in accordance with the procedure set forth below.
Prior to initiating any mediation or arbitration proceedings, the User and the Platform shall use their best efforts to resolve the dispute amicably.
Either Party may notify the other of the existence of a dispute and request an amicable resolution. If no agreement is reached within thirty (30) calendar days from such notification, either Party may proceed to mediation, litigation or arbitration as provided below.
Platform must be notified to legal@snootme.com.
The User or the Platform may, at their sole discretion, elect to submit the dispute to an amicable settlement procedure before the French-speaking Chamber for Amicable Dispute Resolution of the Brussels Enterprise Court (Tribunal de l'entreprise francophone de Bruxelles), where the dispute is eligible.
This amicable settlement procedure is entirely optional and does not constitute a mandatory precondition to mediation or any other dispute resolution mechanism provided for in these Terms.
If no amicable resolution is reached through such procedure, or if the User chooses not to pursue it, the dispute may then be submitted to mediation in accordance with the provisions set out below.
Mediation is optional and shall not constitute a prerequisite to legal proceedings.
Where the Parties agree to mediation, it shall be conducted in English, in accordance with the ICC Mediation Rules in force at the time the mediation is initiated.
At Snootme's discretion, and if both Parties expressly agree, an internal mediation attempt may be conducted via legal@snootme.com.
Such internal mediation:
Arbitration may only be initiated after mediation has failed, or, where elected, after an amicable settlement procedure before the competent Belgian Enterprise Court has failed to result in a resolution of the dispute.
Subject to the foregoing, the User or the Platform may, at their sole discretion, elect to submit the dispute to arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC).
The arbitration shall be conducted in accordance with the following terms:
If the amount in dispute does not exceed USD 100,000, the Expedited Procedure Rules shall apply in accordance with Article 30(2)(b) of the ICC Rules.
If the amount in dispute exceeds USD 100,000, the standard ICC Arbitration Rules shall apply.
The arbitral award shall be final, binding, and enforceable in accordance with the New York Convention of 1958.
No arbitral award, procedural order, or related decision shall be published without the prior written consent of the Parties.
The dispute shall be governed primarily by the UNIDROIT Principles of International Commercial Contracts (latest edition), which the Parties expressly designate as the substantive rules of law applicable to this Agreement.
To the extent that a matter is not expressly governed by the UNIDROIT Principles, or where mandatory rules require the application of a national law, Belgian law shall apply on a supplementary basis, without prejudice to:
As a final mode of dispute resolution, and subject to the prior mandatory attempt to resolve the dispute through the Chamber for Amicable Dispute Resolution of the competent Belgian Enterprise Court, the dispute shall fall within the exclusive jurisdiction of the French-speaking Brussels Enterprise Court (Tribunal de l'entreprise francophone de Bruxelles).
For questions, feedback, or issues, please reach out via the appropriate channel:
End of Terms of Use